Delivery & Returns

Delivery Options:
We offer standard delivery services across the UK. Orders are typically processed within 1 – 2 business days. Every Aromafire is hand finished to order and dispatched typically within 7 days of the order being processed.

Estimated delivery time is 3 – 5 days from dispatch.

• Delivery Address:
  Please ensure that your delivery address is accurate and complete at the time of placing your order. Aromafires.com is not responsible for delays or failed deliveries due to incorrect address details.

• Tracking:
  Once your order has been dispatched, you will receive a confirmation email with tracking information.

Returns Policy

• Eligibility for Returns:
  If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order, provided the items are unused, in their original packaging, and in a resaleable condition.

• Return Process:
  Contact our customer service team by email –  info@aromafires.com.

• Return Costs:
  Customers are responsible for the cost of return postage unless the item is faulty, damaged, or incorrect.

• Refunds:
  Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.

• Exclusions:
  Certain items, such as custom or personalised products, are not eligible for returns unless they are faulty or damaged.